Shipping policy

Shipping Coverage

We offer pan-India delivery. We ship to all states and union territories across India, including remote and rural areas. Currently, we do not offer international shipping.

Order Processing Time

All orders are processed within 1 to 2 business days after the order is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation with tracking details via WhatsApp or SMS once your order is dispatched.

Estimated Delivery Time

  • Kerala: 3 to 5 business days.

  • Other South Indian states: 4 to 6 business days.

  • Rest of India: 5 to 7 business days.

  • Remote or rural areas: 7 to 10 business days.

These are estimated delivery timelines and not guaranteed. Actual delivery may vary depending on your location, courier partner availability, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order. We may offer free shipping on orders above a certain value, which will be mentioned on the website. Shipping charges are non-refundable, subject to applicable consumer protection laws.

Cash on Delivery

We offer Cash on Delivery across India. COD availability may vary depending on your pin code, order value, or product type. For certain COD orders, we may collect an advance payment amount at the time of placing the order. The remaining balance must be paid in full to the delivery partner at the time of delivery. Any advance payment and refund will be handled in accordance with applicable laws and our Refund and Return Policy.

Order Tracking

Once your order is shipped, you will receive a tracking link via WhatsApp or SMS. You can use this link to track your delivery status. If you do not receive tracking details within 48 hours of placing your order, please contact us on WhatsApp.

Shipping Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders. The courier partner assigned to your order may vary depending on your location and product type.

Delivery Attempts

Our courier partners will generally make up to 2 to 3 delivery attempts. If delivery fails after all attempts due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the product may be returned to us. Any applicable shipping charges, re-delivery fees, or COD advance payments will be handled in accordance with applicable laws and our Refund and Return Policy. We may charge additional shipping fees for re-delivery where applicable.

Damaged During Shipping

If your product arrives damaged during shipping, contact us on WhatsApp as soon as possible, preferably within 24 hours of delivery. You should provide your order number, unboxing video, and clear photos of the damaged product and packaging. An unboxing video is requested to help us investigate damage claims. We will arrange an appropriate replacement or resolution in accordance with our Refund and Return Policy and applicable consumer protection laws.

Incorrect Address

Please ensure your shipping address, phone number, and pin code are correct before placing your order. Incorrect or incomplete address details may cause delays or failed deliveries. Additional shipping charges may apply for re-shipment where permitted by applicable laws and our policies.

Delays Beyond Our Control

Delivery delays may occur due to natural disasters, extreme weather, government restrictions, courier partner issues, strikes, or other circumstances beyond our control. We will do our best to keep you updated in such situations.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, recipient unavailability after multiple attempts, or refusal to accept the order, we will contact you on WhatsApp. Re-shipping may be subject to additional shipping charges where applicable. If re-shipping is not possible, any eligible refund will be processed in accordance with applicable laws and our Refund and Return Policy.

Contact Us

For any shipping-related queries, contact us at: